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The Checklist Manifesto
The Checklist Manifesto
Atul Gawande
Total Quality Management
Total Quality Management
Dale H. Besterfield
The Management and Control of Quality
The Management and Control of Quality
James R. Evans
The lean Six Sigma pocket toolbook
The lean Six Sigma pocket toolbook
Michael L. George
Managing for Quality and Performance Excellence
Managing for Quality and Performance Excellence
James R. Evans
Managing quality
Managing quality
David A. Garvin
Professionalism in health care
Professionalism in health care
Sherry Makely
Quality Means Survival
Quality Means Survival
Rene T. Domingo
Redefining health care
Redefining health care
Michael E. Porter
Explorations in quality assessment and monitoring
Explorations in quality assessment and monitoring
Avedis Donabedian
Quality and Performance Improvement in Healthcare
Quality and Performance Improvement in Healthcare
Patricia L. Shaw
Kaizen and kaizen event implementation
Kaizen and kaizen event implementation
Chris A. Ortiz
What is Lean Six Sigma?
What is Lean Six Sigma?
Michael L. George
A history of managing for quality
A history of managing for quality
J. M. Juran
Six Sigma
Six Sigma
Geoff Tennant